Frequently Asked Questions

Sunshine supplies window film products for automotive, residential, commercial and decorative applications.

Our product range includes:

• 1Ply and 2Ply Dyed Window Film
• Reflective and Non-Reflective Film
• Carbon Ceramic Window Film
• Nano Ceramic Window Film
• Sputter Window Film
• Solar Control and Privacy Film
• Frosted and Decorative Film
• Safety and Security Film
• Window Film Installation Tools

Explore our online product catalogue for current product selections.

Window films may differ in material construction, coating technology, colour stability, optical clarity, reflective appearance and solar performance.

Our product range includes dyed, pigment-based, reflective, ceramic and sputter film technologies.

Each product series has different performance specifications, applications and warranty conditions. We recommend comparing individual product specifications rather than relying only on a general grade label.

These are commonly used terms when comparing window film performance.

• VLT — Visible Light Transmittance: The percentage of visible light passing through the glass and film.
• TSER — Total Solar Energy Rejected: The percentage of total solar energy rejected by the tested glazing system.
• IRR — Infrared Rejection: A measurement of infrared rejection under specified test conditions.
• UVR — Ultraviolet Rejection: The percentage of ultraviolet radiation rejected under the applicable test method.

Specifications vary by film and testing method. For a better comparison of heat rejection, review the complete product data, including TSER where available.

The most suitable film depends on your main requirements. These may include heat reduction, privacy, UV protection, light transmission, reflective appearance or decorative finishing.

For vehicles, the applicable JPJ requirements should also be considered. For buildings, glass type and installation conditions are important.

Our team can help you compare suitable options before purchasing.

Yes. We supply window film and installation tools for customers who prefer DIY installation.

Proper surface cleaning, preparation, cutting and installation techniques are important to achieve a good result.

For larger glass panels, difficult installations or customers who prefer professional assistance, you can contact our team through our Installation Enquiry page .

Customers may enquire about building window tinting and automotive window tinting installation services.

Service availability, installation location, work requirements and quotation are subject to confirmation by our team.

Please submit your details through our Window Tinting Installation Enquiry .

Window film lifespan varies depending on product construction, exposure to sunlight, climate, glass conditions, maintenance and installation quality.

Different product series have different durability characteristics. Warranty coverage and duration are subject to the specific product's applicable terms.

Not necessarily. Privacy performance depends on film type and the lighting conditions on both sides of the glass.

Reflective films generally provide more daytime privacy when the exterior is brighter than the interior. At night, indoor lighting may reduce the privacy effect.

Our team can recommend an appropriate solution based on your needs.

Browse our online shop and select the products you wish to purchase. Choose the available product options, quantity and specifications before adding the items to your cart.

Proceed to checkout, enter the required billing and delivery information, select an available payment method and place your order.

Visit our Online Shop to explore available products.

Enter your valid coupon or promotional code in the relevant coupon field during cart or checkout, where available.

Apply the code before completing your purchase.

Promotions may have specific validity periods, eligible products, usage limits or other conditions.

Please contact our team as soon as possible if you need to change your order.

Whether changes are possible depends on the order status, product preparation, payment and shipping arrangements.

Once an order has been packed, dispatched or specially prepared, certain changes may no longer be possible.

If a cancellation option is available in your customer account, you may submit a cancellation request there.

Otherwise, please contact our team with your order number.

Cancellation requests are reviewed according to order status, product preparation, applicable terms and consumer rights.

Yes. We supply window film products for retail customers, installers, dealers and distributors.

Product availability, quantity, wholesale pricing and ordering arrangements may vary.

For dealer and distributor enquiries, please visit our Dealers & Distributors page .

For standard courier services, delivery to West Malaysia generally takes around 2–3 business days.

East Malaysia shipments typically require different arrangements. Air freight generally takes approximately 7 days, while sea freight generally takes 3–4 weeks.

All transit periods are estimates only and depend on carrier arrangements, destination and other factors.

See our Shipping & Delivery page for more information.

Third-party lorry transport does not have a fixed or guaranteed delivery schedule.

Our company arranges to hand over the customer's shipment to the selected transport company. The transporter then organises vehicle departure, delivery routes and final delivery through its drivers.

Remote destinations may take longer if the transport company waits for sufficient cargo before dispatching a lorry.

Customers requiring faster delivery are encouraged to consider courier services where available.

Air Freight: Generally takes approximately 7 days for eligible shipments, subject to flight and cargo arrangements.

Sea Freight: Generally takes approximately 3–4 weeks, depending on vessel schedules, port handling and final delivery.

These periods are estimates, not guaranteed arrival dates.

Shipping charges generally apply and depend on the selected delivery method, destination, product dimensions and shipment weight.

Any free-shipping offer, if available, will be subject to the applicable promotion and its terms.

Customers may also enquire about self-collection arrangements to avoid delivery charges.

Yes. Self-collection can be arranged at our Puchong office, subject to order readiness and confirmation.

Collection Address:
No. 5, Jalan TPP 5/1,
Taman Perindustrian Puchong,
47100 Selangor, Malaysia.

Please contact our team before visiting.

International shipping may be available for eligible products and destinations, subject to carrier availability and applicable restrictions.

Our currently published shipping policy excludes Israel.

Customers should contact our team before placing an international order to confirm available shipping methods and charges.

Import duties, local taxes, customs charges and handling fees may apply depending on the destination.

These charges are generally the responsibility of the receiving customer, unless otherwise agreed.

Customers are encouraged to check applicable import requirements before ordering.

Available payment options may include online payment, direct bank transfer, approved self-collection arrangements and international bank transfer.

Refer to our Payment Methods page for current instructions and official bank details.

After making a bank transfer, please send your payment receipt together with your order number to our WhatsApp team.

Payment verification is subject to bank processing and transaction confirmation.

WhatsApp +60 12-510 0232

Please contact our team with your order number, product details and the reason for your request.

We may request supporting photographs or additional information to assess the issue.

Requests will be reviewed according to the product condition, order circumstances, applicable terms and consumer rights under Malaysian law.

Please refer to our Terms & Conditions for further information.

Please contact our team as soon as possible with your order number and photographs of the product and packaging.

Keep the original packaging and supporting delivery information until the issue has been reviewed.

Our team will advise on the next steps based on the circumstances.

Warranty availability, duration and coverage vary according to the selected product.

Please review the relevant product listing, quotation or warranty documentation for the applicable terms.

Warranty coverage should not be assumed to be identical across all window film products.

tintedfilm.com.my is operated by Sun-Shine Marketing (M) Sdn Bhd.

Sunshine has served the window film industry since 1989, supplying automotive, residential and commercial window film products and installation supplies.

You may contact our team through WhatsApp at +60 12-510 0232.

For general enquiries, visit our Contact Us page .

Please include your order number where applicable so our team can assist more efficiently.